For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

E-mail & Text Messaging

Messaging Service Overview

Adding the Messaging Service will greatly improve your ability to send appointment correspondence and marketing blasts to your clients. Signing Up for the Messaging Service Before you can send messages dir...


Text Message Confirmations Overview

In Version 13, clients can respond with a confirmation to appointment reminders sent by text message. It's easy for them to do, and it's hands off for you once you set it up! Here's how: Click the Messaging ...


Modifying Text Reminder Templates

In order for a client to receive a text reminder from you in just one segment, it is recommended that the template you're using contain less than 160 characters. Many SMS providers will split messages into mult...


How can I receive client e-mail and SMS responses?

If a client responds to an e-mail, the response does not come directly to your software. There are settings you can configure to decide how you receive those responses. In your software, go to the Messaging...


Editing Messaging Templates

These instructions will help you locate and modify the existing templates used for messaging and notifications in your software. We provide a default template for each message type, and if you've updated from a...


Avoiding Spam Filters

These instructions will provide some helpful tips to avoid getting your e-mail marketing campaigns marked as spam by your clients' inboxes. While it's not possible to predict everything that spam filter algorit...


Marketing Campaigns Overview (Version 11)

This article will help you add and edit a marketing campaign as well as provide an overview of the Marketing Clientele Wizard used to narrow your client list for targeted marketing. Adding a Marketing Campaign...


Marketing Campaigns Overview

This article will help you add and edit a marketing campaign as well as provide an overview of the Client Report used to narrow your client list for targeted marketing. Adding a Marketing Campaign Select Ed...


Version 11 SMTP Overview

After updating to Version 11 of our software, the option to continue using SMTP reminders is still in place. The reminder system has, however, been expanded in the recent upgrade to include notifications for bo...


Previous Version SMTP Appointment Reminders Overview

Configuring the Software to Send SMTP Reminders Select E-mail Reminder Configuration from the Tools pull-down menu. Click E-mail Setup in the lower left. This will display your SMTP settings including ...