Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

On Wednesday July 24th our offices will be closed from 10AM to 5PM EST for a team building event. Our normal business hours will resume at 5pm Wednesday. Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Frequently Asked Questions

How do I adjust the order of the employees on the appointment book?

Select the Appointment Book Icon. Select Option in either the bottom right or bottom left. Select Calendar View Options. Click on the Color Codes tab. In the Employee and Resource Color Codes and Appoin...


How do I adjust when the Reorder Product pop-up message appears?

Select Pop-up Reorder Options from the Tools drop down list. You can then select to have the message pop up after a ticket is closed, once a day, every few hours or you can disable the message all from appear...


How do I merge duplicate clients?

Select Merge Clients from the Clients drop-down menu. Click the Select Client 'A' button to select the first client. The Find Client screen will appear. Use the search options to find the client and click O...


How can I resend an appointment reminder?

To resend an appointment reminder to your customer, simply go to the ticket for the appointment. Above where the line items are entered on a ticket, you will see a check box for Resend Reminder.Checking this bo...


Some text and/or controls are being cut off in the software

These instructions will help you modify your Windows settings so that everything in your software will be viewable again. This issue is caused by the DPI (Dots Per Inch) setting on your computer being set too h...


First time setup and installation

123Pet is easy to install, and most customers do not need assistance from support. Here are some instructions. Download the software. The latest version of 123Pet software can be found here. After the inst...


What web browser is recommended for 123Pet?

123Pet works best on the most current versions of Google Chrome, Safari, Firefox, and Microsoft Edge. To switch to one of our recommended browsers, please select an option below. Chrome (https://www.googl...