We are experiencing increased error rates with our online services and are actively working to resolve them. Please check our Facebook page for periodic updates.

We are currently experiencing a service outage impacting our Cloud, Remote Access, Online Booking, and other online services. We have committed all of our resources to repairing this outage and expect all services to be restored shortly. Please check our Facebook page for periodic updates.

We have some maintenance scheduled for tonight, May 11th, between 10:30 pm and 11:30 pm EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Installation & Setup

Updating to 123Pet Version 12

Updating from a previous version of 123Pet is easy. We always recommend making a backup of your database before any updates or installations. Backup Your Database Open 123Pet to make a backup copy of your data...


Registering with an Online Account

If you are on a software subscription and have been registering your software each month with a new temporary serial number, you can now register with your online DaySmart account and a new number will automati...


Reinstalling 123Pet Software

These instructions will help you reinstall your 123Pet software. It is first important to determine the version you are using before downloading from the website. Once you know this, then you can download the c...


Installing 123Pet on a Mac

Installing 123Pet software on an Apple computer is a simple, one-time process with just a few steps. We recommend setting aside a few hours to complete the download and setup process. If you already have Window...


Transferring 123Pet to a New Computer

These instructions will help you transfer your software from one computer to another. Transferring to a New Server Computer Follow these instructions if you are replacing a standalone system or the server in a...


Database Backup Overview

These instructions will help ensure that your database information is backed up safely and consistently to preserve data integrity and prevent data loss. It is highly recommended that you make backups of your d...


Downgrade 123Pet to a Previous Version

These instructions will help you downgrade from the most recent version of your software to a previous one. Backup Your Database If you are able to open 123Pet to create a backup, do so by going to File &...


Database Restoration Overview

These instructions will help you restore a backup copy of a database to your software. Restoring a backup is quick and easy, and will allow you to recover your database information should you experience data lo...


New Installation of SQL Server for 123Pet Version 12

DO NOT INSTALL THIS FILE IF YOU ARE USING A PREVIOUS VERSION OF 123PET. Download SQL Server This file will install Microsoft SQL Server 2012 Express on a computer that has no version(s) of SQL Server already in...


Importing Overview

This article how to format data and database tables from another program, such as another database program or Microsoft Excel, properly to be imported into your software. A separate file is required for each li...