We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Installation & Setup

Updating to 123Pet Version 13

Updating from a previous version of 123Pet is easy. We always recommend making a backup of your database before any updates or installations. Backup Your Database Open 123Pet to make a backup copy of your data...


Registering with an Online Account

If you are on a software subscription and have been registering your software each month with a new temporary serial number, you can now register with your online DaySmart account and a new number will automati...


Reinstalling 123Pet Software

These instructions will help you reinstall your 123Pet software. It is first important to determine the version you are using before downloading from the website. Once you know this, then you can download the c...


Installing 123Pet on a Mac

Installing 123Pet software on an Apple computer is a simple, one-time process with just a few steps. We recommend setting aside a few hours to complete the download and setup process. If you already have Window...


Transferring 123Pet to a New Computer

These instructions will help you transfer your software from one computer to another. Transferring to a New Server Computer Follow these instructions if you are replacing a standalone system or the server in a...


Database Backup Overview

These instructions will help ensure that your database information is backed up safely and consistently to preserve data integrity and prevent data loss. It is highly recommended that you make backups of your d...


Downgrade 123Pet to a Previous Version

These instructions will help you downgrade from the most recent version of your software to a previous one. Backup Your Database If you are able to open 123Pet to create a backup, do so by going to File &...


Database Restoration Overview

These instructions will help you restore a backup copy of a database to your software. Restoring a backup is quick and easy, and will allow you to recover your database information should you experience data lo...


New Installation of SQL Server for 123Pet

DO NOT INSTALL THIS FILE IF YOU ARE USING VERSION 10 OR LOWER OF 123PET. Download SQL Server This file will install Microsoft SQL Server 2012 Express on a computer that has no version(s) of SQL Server already ...


Importing Overview

This article how to format data and database tables from another program, such as another database program or Microsoft Excel, properly to be imported into your software. A separate file is required for each li...