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We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Notice: Due to in office events on Tuesday, October 17th, we will be closing our phone lines between 5pm and 7pm Eastern Standard time. If you are in need of immediate technical assistance during that time, please leave us a voice mail and a technician will return your call after 7pm Eastern Standard time Tuesday evening. Alternatively, you can email us at support@daysmart.com. We apologize for the inconvenience and thank you for your patience!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Hardware

Epson Receipt Printer Setup

These instructions will help you install drivers for Epson receipt printers and configure them to work properly with your DaySmart software. Install Printer Drivers Drivers are required for your printer to com...

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Receipt Printer Troubleshooting Guide

These instructions will help you fix common problems related to usage of a receipt printer with your software. DaySmart Software, Inc. sells and supports the use of Epson TM-T88III, TM-T88IV, TM-T88V, and TM-U2...

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Cash Drawer Setup & Troubleshooting

These instructions will help you connect and configure a cash drawer for usage with your DaySmart software. Set Up Your Cash Drawer Cash drawers typically connect in two common ways: a USB cable connected dir...

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Barcode Scanner Setup & Troubleshooting

These instructions will help you set up and use a barcode scanner with your software. DaySmart Software, Inc. sells and officially supports Honeywell MS5145 Eclipse and Metrologic 9520 scanners. This does not m...

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Credit Card Reader Setup & Troubleshooting

These instructions will help you set up and use a USB credit card reader with your software. While most credit card readers are plug-and-play, requiring no additional drivers or software to operate, not all of ...

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Dymo Barcode Label Printer Setup

These instructions will guide you through setting up a Dymo Barcode Label printer that can be used with your software and provide you with a brief overview of how to set up and select labels for printing. Inst...

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Pole Display Setup

These instructions will help you setup and configure a pole display to work with your software. There are a few models that will definitely work with your software. These models include the Logic Controls PD300...

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CipherLab Wireless Data Collector Setup

Connect your data collector to you computer following the manufacturer's instructions. Windows may recognize your device and install any required drivers. In some cases, it may be necessary to insert the CD tha...

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CipherLab Wireless Data Collector Troubleshooting

In some cases, the default configuration of a CipherLab Data Collector will not scan barcodes properly. A symptom of the firmware not being properly configured will be zeroes at the beginning of your Product ID...

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Star Receipt Printer Setup

These instructions will help you install drivers for Star receipt printers and configure them to work properly with your DaySmart software. Please note: DaySmart Software does not officially support Star recei...

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