123Pet

Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

Happy Holidays! Please be advised that our offices will be closed December 24th, 25th, 31st, and January 1st to allow out employees to spend time with their families this holiday season.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Features Overview

Accepting Online Promotions and Coupons

These instructions will help you honor pricing for online coupons and promotions from websites such as Groupon or Living Social. The best way to credit your client for their promotional purchase is to create a ...

Read

Modifying Employee Schedules

These instructions will help you adjust the working times an employee is shown as available on your appointment book. The hours that an employee is shown as available on the appointment book is determined by th...

Read

Backbar Overview

Backbar represents the amount of the business' supplies that are used to perform services. There are three major ways you may interact with backbar in your software: backbar on services, backbar products, and b...

Read

Deleting information from your database

Our support team is frequently asked about deleting information from a database. If a client, product, service, or coupon exists on a ticket in the database, then the item cannot be removed from a database simp...

Read

Time Clock Overview

Your employees can easily clock in and out of the software and have their hours worked tracked if they are paid on an hourly basis. Each time an employee clocks in or out their hours worked are calculated for p...

Read

Creating a Recurring Appointment

Recurring, or standing, appointments can be created using any open ticket. If this appointment is going to be a recurring appointment: Create a new ticket or open an existing ticket for the client that you w...

Read

Wait List Overview

The Wait List feature allows you to create a list of clients who have no prior scheduled appointment and are waiting for the next available employee. On the wait list, you can select a specific employee or the ...

Read

Mailing Report Overview

The Mailing Report allows you to narrow the client list based on dozens of criteria to create mail merge lists, generate mailing labels, or just build a list of clients that match a certain set of criteria. Thi...

Read

Ticket History

The ticket history for individual tickets can be very helpful in determining when changes were made to tickets, including when different services and products were added and when a ticket was closed. To access ...

Read

Employee Service Limitations

Using individual services or service categories, limitations can be set for the services that an employee is able to perform on the Service Limitations tab. The service limitations you set will be used to deter...

Read