For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Features Overview

Appointment Book Color Codes Overview

These instructions will help you set up color codes in your software to alter the appearance of tickets on your appointment book. There are two types of color codes: Standard and Custom. This article will teach...


Password & Employee Access Overview

These instructions will help you set up and manage employee access (permissions) and employee passwords in your software. You may use password protection to assure privacy for any or all of the main screens and...


Sales Tax Overview

These instructions will help you set up sales tax in all the appropriate areas of your software. It is a good idea to check with an accountant about your area's federal and local sales taxes. Configuring Tax A...


Cash Drawer Balancing Overview

These instructions will help you set up a starting cash balance amount in your cash drawer, count it down accurately at the end of each business day, and get it set up for the next day. Cash Drawer Balance and...


Cash Drop Overview

Your software allows you to record and track cash and check drops. A cash drop is an amount of cash removed from the cash drawer and placed in the safe or sent to the bank for deposit. There is no limit on the ...


Petty Cash Overview

Petty cash transactions are money taken out of the cash drawer, i.e. if you buy coffee for your employees, and money put back in the drawer, i.e. change from the coffee purchase. Petty cash transactions do not ...


Tips Overview

Employees may claim tips on an open ticket. Two types of tips exist: Direct Tip: a tip given directly to the employee. The tip amount does not appear on the client's receipt. The tip amount is reported in pa...


Processing Returns

These instructions will help you learn to perform returns in your software. Returns can be done for both products and services. Product returns may be added back to stock during the transaction and defective it...


Exporting Database Information

Your software has the ability to export many tables in the database using the Export function. Select the Tools pull-down menu. Click Export to Text File. On the Export Database Information to a Fil...


Prepaid Services Overview

These instructions will help you sell and add a quantity of prepaid services to a client's balance which will be redeemed at a later date. You specify the value a customer is purchasing and using. For example, ...