Remote Access

Restarting the Remote Access Service

If you are experiencing issues logging in with Remote Access on your mobile device or web browser, go to the Web Access or Online Services pull-down menu and select Remote Access Setup. The window that displays...

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Creating and Adding Remote Access Users

These instructions will help you create a new Remote Access User Account for your business. Remote Access is available on any platform with an Internet connection and will allow you to stay connected with your ...

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Resetting Your Remote Access Password

These instructions will help you reset the password for your DaySmart (Remote Access) account if you have forgotten it.​ Reset using a web browser Navigate to https://online.123petsoftware.com/. Click ...

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Viewing & Modifying All Employee Schedules

Both the Android and iOS apps are capable of showing the working schedules and appointments of all your business' employees, even those who are not subscribed to Remote Access. If an employee is not subscribed,...

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Keeping Remote Access Connected

These instructions will help you make sure that Remote Access stays connected when you are away from your business. It is required that you leave your computer running and signed into your Windows User Account ...

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Remote Access & Firewalls

Depending on the level of security in the Windows Firewall and any other anti-virus firewalls running on your server computer, you may need to make some exceptions if you cannot connect with Remote Access. Thes...

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Managing Employee Permissions

These instructions will help you restrict employee access to any of the features available in Remote Access. Click the Options icon in the top. Click the Management option. Click the Employee Access ...

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Sending Receipts

These instructions will help you send receipts by e-mail to your clients. When you close a ticket, you will automatically be prompted to e-mail a receipt to the client. Enter the client’s e-mail address...

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Scheduling an Appointment

These instructions will help you successfully schedule a new appointment in your software. Go to the appointment book by clicking the Appt Book icon at the top. Double-click (or right-click and choose A...

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Client Formula History Overview

These instructions will help you view, edit, and make new entries in a client's formula history. Click the Clients icon. Select a client from the list to modify. Choose the Formula History tab. Yo...

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