123Pet

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday weekend, our office will be closed on Saturday, May 26th and Monday, May 28th. We will re-open for normal business hours on Tuesday, May 29th at 9:00AM EST. Thank you for your understanding, and we hope that you have a safe and peaceful Memorial Day weekend.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Online Booking

Create an Online Booking Website

These instructions will help you create and set up an Online Booking website for your business that allows clients to book and request appointments that sync directly and automatically with your software. Add ...

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Add Online Booking to your existing business website

Adding the booking portion of your Online Booking page to your existing website is easy. ​Log in to your Online Booking website with your authorized DaySmart account. Select Website Options in the Na...

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Add Online Booking to your business's Facebook page

Due to changes made by Facebook, the below method will no longer work if you do not have 2,000 followers on your business's Facebook page. Additional steps have been included in a section below that goes over h...

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Integrate Online Booking with Facebook Mobile App

It is now possible to give your clients the opportunity to book with you right inside Facebook's mobile app. All you need to do is use the Create Call to Action button on your business' Facebook page. You will ...

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No Appointments Available

If you have recently created an Online Booking website and are unable to find any available appointment times, there are a few common items that may require some additional setup or alteration. The big one is E...

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Adding HTML code to your Online Booking website.

Though you cannot edit the HTML of the website itself, you can add your own HTML code into sections of the website. In order to add your code, go to your online booking website and sign in. Select Add More C...

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Employee Display Options

By default, the online booking system will display all active employees that are within the software onto your online booking website. This will also include some contact information for your employees. If you ...

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Service Listing Options

With the online booking service you have the ability to change what services will appear on your website, the order in which they will appears and even the service name and description. Editing Service Display...

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