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For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Processing Credit Cards with the ID Tech VP3300 Bluetooth Credit Card Reader.

The ID Tech VP3300 is a Bluetooth credit card reader that is available to CardConnect customers. Currently this device is only compatible with the mobile app on iPhones and iPads, but will be available for more devices in the future.

Enabling Bluetooth

To connect the ID Tech VP3300 you must have Bluetooth turned on on your iPhone or iPad. To enable Bluetooth on your device, follow the steps below.
 
  1. From the main screen of your device, select the Settings app.
  2. You should now see an option for Bluetooth. If it is displaying as Off, tap on Bluetooth. If it is showing as On, you can continue onto the next section.
  3. Tap on the slider next to Bluetooth so that the slider moves to the right and turns green.
Bluetooth on your device is now enabled. Unlike most Bluetooth devices, you do not need to sync the ID Tech VP3300 to your iPhone or iPad.

Processing a Payment

Once Bluetooth has been enabled you can then process a payment through the apps on your iPhone or iPad using the ID Tech VP3300.
 
  1. Within the app, create a new ticket or select an existing ticket which you wish to process.
  2. Select Check Out at the bottom of the screen.
  3. Select Add Payment.
  4. Make sure that the ID Tech VP3300 is powered on.
  5. Within the CardConnect Devices section, an option for ID Tech-VP3300 will appear. Select Ready.
  6. A message will appear stating Swipe or Insert. At this point you can either swipe the credit card or, if the card contains an EMV chip, you can insert the card into the credit card reader. 
  7. When the card swipe has been detected you will hear a loud beep along with a message stating Approved on your iPhone or iPad.
  8. You will then be prompted to enter a tip and sign for the transaction. Once the customer has signed for the transaction, select Done Signing. The credit card transaction is now complete.

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