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For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Wednesday July 24th our offices will be closed from 10AM to 5PM EST for a team building event. Our normal business hours will resume at 5pm Wednesday. Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Backing Up Your Database to Google Drive

These instructions will help you back up your database to the cloud storage source Google Drive.  This back up method will require you to have a Google account, please ensure you have a Google account before proceeding.

On your server computer
  1. Press the 'Download Backup and Sync' button here
  2. Save and run the file provided
    1. Once the file installation has completed, click on the cloud icon at the bottom right of your task bar, next to the date and time
    2. If it is not currently visible, select the up arrow to "Show Hidden Icons" then click the cloud iconImage
  3. ​Log into the Google Gmail account to be used for managing these backups (If you do not currently have a Gmail account, press the "Create Account" options and follow the instructions)
  4. Once logged in please "uncheck" the default backup folders and instead click "Choose Folder".  From there, select ther 'AutoBackups' folder.  This is the standard file directory to the backup folder.  (We are deselecting the above files/folders because we only want to save database backups.  Google has provided 15GBs of free storage to utilize.  We are going to limit this space to only those database backups)
  5. To allow Google Drive to delete the old backups beyond the standard 25, you will have to click on the cloud icon -> go to the top right three dots and click -> and go to preferences.  From this screen, changes the Removing Items setting to "Remove items from everywhere".  This will sync Google Drive with the Autobackups folder so backups will not stack upi and they will not need to be cleaned/deleted out after a couple months.  This step is to make sure we never exceed the 15GB limit.  We need this to continuously make backups.  If we reach the allotted limit, this setup will stop making cloud backups until we free up storage space.  
  6. Once everything is in place, please go ahead an make a backup of your software's database to ensure everything was setup appropriately.  After your backup has completed, locate the Google Drive Icon, towards the date and time on the task bar.  If you notice the cloud icons up arrow change to ta loading icon, then we know the setup was successful. (If you happen to miss the change if icons, you can just click into the cloud icon once to see if a green check mark is next to the most recent file saves to your cloud drive)
  7. If you need to download a database cloud backup to restore on a new computer, log into your newly created (or pre-existing) gmail account linked to your google drive through a web browser at gmail.com >select the "Google Apps" icon located in the picture below and select the "DRIVE" icon.  
  8. Right click into the backup file within your google drive, and select "Download" - Save it to your desktop or desired locations. (A place on your computer you can easily access) and then use that file to restore your database

Congratulations your system is now being backed up to google drive!
​​​Should you have any questions about setting up automatic cloud backups,
feel free to contact us at 800-604-2040

 
 

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