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We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday weekend, our office will be closed on Saturday, May 26th and Monday, May 28th. We will re-open for normal business hours on Tuesday, May 29th at 9:00AM EST. Thank you for your understanding, and we hope that you have a safe and peaceful Memorial Day weekend.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Accepting Discover and American Express

If you followed the instructions in the Setting Up Credit Card Processing article, you will be automatically set up to accept Visa and MasterCard.

CardConnect Customers
  1. Discover: CardConnect customers are automatically setup to accept Discover cards when they sign up for processing.
  2. American Express: When first signing up for CardConnect, you will be asked if you wish to accept American Express. If you declined that option previously but wish to add it now, you will want to give CardConnect a call at (877) 828-0720.
OpenEdge Customers
  1. Discover: if you do not have a merchant account with Discover yet, call OpenEdge at (800) 338-6614 and they will add the ability for you to accept Discover.
  2. American Express: if you do not have an American Express merchant account set up, call (800) 528-5200 and request a merchant account. When you receive your American Express merchant account, call OpenEdge at (800) 338-6614 and give them your American Express merchant account. They will add the ability for you to accept American Express.

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