Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

On Wednesday July 24th our offices will be closed from 10AM to 5PM EST for a team building event. Our normal business hours will resume at 5pm Wednesday. Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Employee Display Options

By default, the online booking system will display all active employees that are within the software onto your online booking website. This will also include some contact information for your employees. If you wish to remove employee information or certain employees from the website, you can do that as well.
  1. Go to your online booking website and select Manage Site at the bottom of the page.
  2. Sign in with your e-mail address and password.
  3. You should now see a screen full of squares. Under the Manage Business Information section, select Employee Profiles.
  4. Select Edit next to the employee that you wish to edit the display settings for.
  5. From here you can set a display name for the employee along within showing their working hours, social media accounts, contact information and even set a description for the employee.
  6. If you do not wish to have the employee’s contact information appear on the site, simply clear our the corresponding fields under the Contact section.
  7. If you wish to keep the employee from appearing on the online booking website all together, simply uncheck the box in the top left for Show this employee on the website.
  8. Make sure to save all of your changes in the bottom right.

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