We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Updating to 123Pet Version 13

Updating from a previous version of 123Pet is easy. We always recommend making a backup of your database before any updates or installations.

Backup Your Database
Open 123Pet to make a backup copy of your database. You shouldn’t need it since the database will be updated automatically, but it’s always safe to have an extra backup!
  1. Go to the File drop-down menu and select Backup and Restore, then select Backup Database.
  2. Click Next.
  3. Select a location to save the database and then click Save.
  4. After the backup is saved close the software.
Uninstall the Software
If you are updating from a version prior to Version 7, you will have to completely uninstall your software before updating to Version 13.
  1. Go to Control Panel.
  2. Select Programs and Features.
  3. Locate 123Pet on the list and select Uninstall.
Install the Updated Software
Download the update file here. Just click the Download Latest Version button and follow the prompts to install. After the installation has finished, start the software.

Register & Activate
When Version 13 starts up, you will be prompted to Use the Free Version or Enter Registration Info. If you do not already have an online account, create one before registering by clicking here. Use the serial number provided with your purchase to create an administrator account for your business.

With your account, click Enter Registration Info on this screen and enter your username and password. If you have already created an online account for Salon Iris, enter your username and password here and click Register. If you are unable to set up an account at this time, you can also register by clicking the Enter Serial Number, but using an online account is the preferred method.

X-Charge Users
If you are using X-Charge software, please be sure you have Version 7.1 or greater. Please do not uninstall X-Charge prior to updating it. You will need to check for updates within the X-Charge software and follow the prompts to install the updates. If you do need an update for X-charge, you will need to contact OpenEdge at (800) 338-6614.

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