We are experiencing increased error rates with our online services and are actively working to resolve them. Please check our Facebook page for periodic updates.

We are currently experiencing a service outage impacting our Cloud, Remote Access, Online Booking, and other online services. We have committed all of our resources to repairing this outage and expect all services to be restored shortly. Please check our Facebook page for periodic updates.

We have some maintenance scheduled for tonight, May 11th, between 10:30 pm and 11:30 pm EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Updating to 123Pet Version 12

Updating from a previous version of 123Pet is easy. We always recommend making a backup of your database before any updates or installations.

Backup Your Database
Open 123Pet to make a backup copy of your database. You shouldn’t need it since the database will be updated automatically, but it’s always safe to have an extra backup!
  1. Go to the File drop-down menu and select Backup and Restore, then select Backup Database.
  2. Click Next.
  3. Select a location to save the database and then click Save.
  4. After the backup is saved close the software.
Uninstall the Software
If you are updating from a version prior to Version 7, you will have to completely uninstall your software before updating to Version 12.
  1. Go to Control Panel.
  2. Select Programs and Features.
  3. Locate 123Pet on the list and select Uninstall.
Install the Updated Software
Download the update file here. Just click the Download Latest Version button and follow the prompts to install. After the installation has finished, start the software.

Register & Activate
When Version 12 starts up, you will be prompted to Use the Free Version or Enter Registration Info. If you do not already have an online account, create one before registering by clicking here. Use the serial number provided with your purchase to create an administrator account for your business.

With your account, click Enter Registration Info on this screen and enter your username and password. If you have already created an online account for Salon Iris, enter your username and password here and click Register. If you are unable to set up an account at this time, you can also register by clicking the Enter Serial Number, but using an online account is the preferred method.

X-Charge Users
If you are using X-Charge software, please be sure you have Version 7.1 or greater. Please do not uninstall X-Charge prior to updating it. You will need to check for updates within the X-Charge software and follow the prompts to install the updates. If you do need an update for X-charge, you can find it on the support downloads page here.

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