We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

How can I receive client e-mail and SMS responses?

If a client responds to an e-mail, the response does not come directly to your software. There are settings you can configure to decide how you receive those responses.
  1. In your software, go to the Messaging & Marketing drop-down menu and select Messaging System Settings.
  2. When your account settings have loaded, choose the Edit Company Info button in the lower left.
  3. This will open a web browser to the Account Management login page. Log in with an administrator account.
  4. Choose the My Info button in the upper right.
  5. Go to the Messaging Service tab.
  6. The Primary E-mail you enter here is the destination at which you will receive responses. Modify the information here by selecting the Edit Messaging Info button. The Primary E-mail will receive e-mail responses and can be any address.
Text message replies to notifications from the software are not treated as a normal text message. If someone is entering C to confirm their appointment, the confirmation type on that customers appointment will switch to Text Message to signify that they have confirmed their appointment.

If a customer replies to a different text notification from the software, the reply message is not actually sent anywhere. If you want customers to reply to text messages, you would want to add a line that says "Please reply to" and enter the phone number you wish them to reply to.

Please Note: This will increase the length of the message and if the message is more than 160 characters it will be split into two text messages.

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