123Pet

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

We recently experienced a service outage related to our Amazon servers impacting some of our Remote Access customers. These services should be restored for most customers. If you are still experiencing issues please follow the directions on this Support Article to restart the Remote Access service on your computer which should resolve the issue. Please check our Facebook page for more information. We apologize for any inconvenience this may cause and thank you for your service.

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

How can I obtain my newest temporary serial number?

 We are currently in the process of moving away from temporary serial numbers in order to save you time and headache. Instead, it is highly recommended that you register your software with your online 123Pet account as you will then no longer need to enter a temporary serial number each month. For directions on how to register with your online 123Pet account, click here.

If you are unable to register with your 123Pet account, there are two ways to find your newest number. The first is by checking your e-mail. Each month we send a new number to the e-mail address(es) we have on file in your account. The subject line of the e-mail will be something like, "Your 123Pet Software temporary serial number," and if you don't find this e-mail in your inbox, check any spam or junk mail folders as well. Don't forget to indicate that future e-mails from DaySmart Software should go to your inbox instead!

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