We are experiencing increased error rates with our online services and are actively working to resolve them. Please check our Facebook page for periodic updates.

We are currently experiencing a service outage impacting our Cloud, Remote Access, Online Booking, and other online services. We have committed all of our resources to repairing this outage and expect all services to be restored shortly. Please check our Facebook page for periodic updates.

We have some maintenance scheduled for tonight, May 11th, between 10:30 pm and 11:30 pm EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Credit Card Reader Setup & Troubleshooting

These instructions will help you set up and use a USB credit card reader with your software. While most credit card readers are plug-and-play, requiring no additional drivers or software to operate, not all of them are created equal! It's not likely that a credit card reader purchased from a party other than DaySmart Software, Inc. or Xcharge will work for integrated credit card processing with your software. If you are having problems processing cards using a swiper purchased elsewhere, we recommend contacting us or Xcharge to purchase one that's properly encoded for processing with Xcharge.

Using Your Card Reader
Setup for this device is simple; just plug it into any available USB port on your computer! If this is your first time setting up processing with Xcharge, please contact them at (800) 338-6614 to ensure you have everything configured properly in the Xcharge software on your computer. If you're simply replacing an approved card reader with a new one, you should be able to just unplug the old one and replace it with the new one to continue accepting credit cards.

Occasionally, a device can become unregistered or unreadable by a USB port. If you have been processing cards without issue and your device suddenly stops reading cards, there are two things you can try in order to correct the issue before contacting Xcharge for further support. The first thing to try is switching the USB port your reader is using. Unplug it, wait about, ten seconds, and then move it to a new port. If this does not correct the issue, the second thing to try is restarting your computer. This may possibly resolve any issues that your USB ports are having registering the card reader that's connected. If neither of these resolve the issue and you're still unable to process cards, contact Xcharge technical support at (800) 338-6614.

Did you find this article helpful?