We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Barcode Scanner Setup & Troubleshooting

These instructions will help you set up and use a barcode scanner with your software. DaySmart Software, Inc. sells and officially supports Honeywell MS5145 Eclipse and Metrologic 9520 scanners. This does not mean that others will not work with your software, but these two are the ones that will definitely work. These USB scanners are plug-and-play devices and require no additional software or drivers to be installed aside from the automatic identification that Windows performs when the device is connected to a computer.

Using Your Device
Once your scanner is connected you can test it in a variety of ways. Since it simply scans whatever information is contained in a barcode, you can open a new document in Notepad and scan anything with a barcode to verify that it's scanning properly. If the barcode you scan is a UPC with a number, the number read by the scanner should match exactly the number on the UPC code. The second way to test the scanner is to use it in your software. There are several places your barcode scanner can be used.
  1. Tickets: you can scan your products when your cursor is placed in the ID column. If your Product ID fields are set as the UPC codes on your product labels or you have added the UPC code to one of the Alias fields for your products, products will be added to tickets simply by scanning the barcodes.
  2. Receiving or Updating Inventory: you can scan products in the ID column to process inventory updates when you select Update Inventory with Barcode Scanner in the Products & Services pull-down menu.
  3. Purchase Orders: you can scan products in the ID column when creating purchase orders. This function is found by selecting Edit Purchase Orders in the Accounting pull-down menu.

If your barcode scanner is unresponsive or reading improperly when connected to your computer, trying moving it to a different USB port. If you don't have another USB port available, unplug the device, wait about 10 seconds, reconnect it to your computer, and try scanning again. In the rare occurrence that this does not correct any operating issues, you should restart your computer and test the scanner again. If the device is still unresponsive, this may indicate hardware failure and you will want to contact the manufacturer for further assistance.

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