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We are experiencing increased error rates with our online services and are actively working to resolve them. Please check our Facebook page for periodic updates.

We recently experienced a service outage related to our Amazon servers impacting some of our Remote Access customers. These services should be restored for most customers. If you are still experiencing issues please follow the directions on this Support Article to restart the Remote Access service on your computer which should resolve the issue. Please check our Facebook page for more information. We apologize for any inconvenience this may cause and thank you for your service.

System Maintenance is scheduled between Monday night, July 17th, 9:00 pm EST and Tuesday morning, July 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Employee Goals Report

The Employee Goals report allows employees to set goals for several benchmarks. This report lets you know how employees are performing and whether or not they are reaching their goals. After goals are set for each employee, the results of the report, which is run based on date range, will display the selected employee's progress.

To run the Employee Goals report, select it from the Reports drop-down. It's displayed in the main, commonly used reports part of the drop-down.

If you don't have any goals set, choose an employee in the Select Employee section and click OK. Click the Edit Goals button in the lower left. Here you can set goals for a variety statistics:
  • Number of Tickets – Number of tickets with this employee on them
  • Total Sales (excl. tax) – Sum of all sales on closed tickets containing this employee (not including sales from other employees on the same ticket)
  • Total Product + Service Sales – Total products and services sold by this employee
  • Total Service Sales – Total of all services sold by this employee
  • Total Product Sales – Total of all products sold by this employee
  • Average Ticket Total (excl. tax) – Sum of all sales on tickets that contain this employee (including sales from other employees on the same ticket) divided by the total number of tickets containing this employee
  • Average Service Price – Average price charged for all services sold by this employee
  • Average Product Price – Average price charged for all products sold by this employee
  • Service Sales % of Total – Sum of all service sales by this employee divided total of all sales for this employee
  • Product Sales % of Total – Sum of all product sales by this employee divided total of all sales for this employee
  • Product Sales % of Service Sales – The employee’s total product sales divided by the employee’s total service sales
Once you have determined the appropriate values for each of these items, click Save. The results of the report will be updated for the date range you chose. It's likely that it was just for Today. To modify the date range, click Close in the lower right and run the report again, making sure to choose a different date range.

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