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Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

Happy Holidays! Please be advised that our offices will be closed December 24th, 25th, 31st, and January 1st to allow out employees to spend time with their families this holiday season.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Scheduling an Appointment

These instructions will help you successfully schedule a new appointment on the Remote Access website and from the mobile app.

Remote Access Website
  1. Go to the appointment book by clicking the Appt Book icon at the top.
  2. Double-click (or right-click and choose Appointment) at the desired start time of the appointment under the column of the employee who will be performing the service of the appointment.
  3. Use the search bar at the top-left to search your client list for the client that is booking the appointment. Double-click the client’s name to select him or her.
  4. Click the Add Service or Product button.
  5. Search your list of services and products using the search bar at the top-left. Double-click the desired service to add it to the appointment.
  6. Repeat the steps above to add more items to your ticket.
  7. When you are finished, click Schedule Appt at the bottom-right and the appointment will appear on your appointment book.
Remote Access Mobile App
 
  1. From the Appointment book, double-click at the desired start time of the appointment under the column of the employee who will be performing the service of the appointment.
  2. Click on Client to bring up the Client list. By default the app will not show all clients, so you will most likely want to click on the magnifying glass in the top right to search for the specific client. Click on the client when you have located them to add them to the ticket.
  3. To add a service, select Add a Service. Just like with the client look up screen, not all service will appear at once. Instead you may need to use the magnifying glass.
  4. To add a product, select Add a Product.
  5. To sell a gift card, press Purchase a Gift Card. You will then need to enter the gift card ID, value and expiration date. Press Add Gift Card when finished.
  6. You can then adjust the date and time for the appointment along with adding who referred the client and a comment for the ticket.
  7. Once you have setup the appointment to your liking, press Schedule Appointment.

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