Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

On Wednesday July 24th our offices will be closed from 10AM to 5PM EST for a team building event. Our normal business hours will resume at 5pm Wednesday. Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Downgrade 123Pet to a Previous Version

These instructions will help you downgrade from the most recent version of your software to a previous one.

Backup Your Database
  1. If you are able to open 123Pet to create a backup, do so by going to File > Backup and Restore > Backup Database. If you have inadvertently updated to a newer version and cannot open the software to make a backup, skip directly to the Uninstall the Software section.
  2. Follow the prompts to create a backup either on your computer's hard drive or on a USB flash drive. The particular location of the backup does not matter as long as it is a location you can remember and find later.
  3. When the backup has completed, close the software.
Uninstall the Software
  1. Go to Windows Start > Control Panel.
  2. Select either Add/Remove Programs if you are using Windows XP or Programs and Features if you are using Windows Vista, 7, or 8.
  3. Locate the program in this list, highlight it, and select Uninstall.
  4. If the program is listed more than one time, remove each one.
Rename the Program Folder
  1. Go to Windows Start > My Computer if you are using Windows XP or Windows StartComputer if you are using Windows Vista, 7, or 8.
  2. Go to the drive labeled C:.
  3. If you have a folder named Program Files(x86), open it. Otherwise, open the folder named Program Files.
  4. Right-click the folder matching the name of your software and select Rename from the fly-out menu.
  5. Change the name by adding New to the front. If your folder is named 123Pet, then it should be called New123Pet once renamed. 
Install the Previous Version
  1. Go to the 123Pet support downloads website here.
  2. Download and install the version you had before. If your version is not listed, send our support team an e-mail to request that an installation link be sent to you.​
Restore Your Database
We strongly recommend restoring the most recent backup of your database created with your old version after downgrading from the current version. Restoring a backup created with a newer version will almost certainly result in errors using your database.
  1. Open the software and go to File > Backup and Restore > Restore Database.
  2. Choose Restore Database from Backup.
  3. Browse to the drive labeled C:.
  4. Open Program Files(x86) if you have it. Otherwise, open Program Files.
  5. Open New123Pet.
  6. Open AutoBackups and select the most recently created file in this folder to restore your information.


Did you find this article helpful?