We are experiencing increased error rates with our online services and are actively working to resolve them. Please check our Facebook page for periodic updates.

We are currently experiencing a service outage impacting our Cloud, Remote Access, Online Booking, and other online services. We have committed all of our resources to repairing this outage and expect all services to be restored shortly. Please check our Facebook page for periodic updates.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Installing 123Pet on a Mac

Installing 123Pet software on an Apple computer is a simple, one-time process with just a few steps. We recommend setting aside a few hours to complete the download and setup process. If you already have Windows installed on your Mac, you can simply skip to Installing 123Pet.

Getting and Installing Parallels and Windows
You will need to purchase both Parallels and a copy of the Windows operating system. We recommend using Parallels Desktop 11 for Mac and Windows 10 Home.

Parallels can be purchased here and Windows 10 can be purchased here directly from Microsoft or anywhere computer software is sold. You must purchase either an OEM copy or DVD copy of Windows to install it on your Mac.

The links below detail how to install both the Parallels software and the Windows operating system on your Mac.

http://kb.parallels.com/122647 - How to install or upgrade to Parallels Desktop 10

http://kb.parallels.com/4729 - Installing Windows on your Mac using Parallels Desktop

Installing 123Pet
​Once the Parallels emulator and Windows operating system are installed, simply download your software from the 123Pet support downloads page here. ​Detailed directions on software installation can be found here.

Further Assistance
​If you have any trouble installing Parallels, you can contact their support team at (888) 811-2489 or use their online support resources located here.

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