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Receipt Printer Troubleshooting Guide

These instructions will help you fix common problems related to usage of a receipt printer with your software. DaySmart Software, Inc. sells and supports the use of Epson TM-T88III, TM-T88IV, TM-T88V, and TM-U220 receipt printers. Errors with and configuration of other makes and models of printers will be best resolved by consulting vendor specific literature and support solutions.

Outlined here are some solutions you should follow in order if receipts will not print from your software. After you try each solution, it's recommended that you repeat the Generate a test receipt with software section.

Generate a test receipt with printer driver
  1. In Windows, go to Devices and Printers.
  2. Locate your receipt printer. It should be named EPSON TM-T88[XX] Receipt. Right-click on it and select Printer properties.
  3. Click the Print Test Page button.
  4. If this works, continue to the next section.
  5. If it does not work, then you may need to reinstall the printer drivers. See the final section of this document to do so.
Generate a test receipt with software
  1. Grab the Tools pull-down and select Options.
  2. Choose the Hardware Setup tab.
  3. Click the Configure Receipt Printer button.
  4. You will probably have either the second or fourth radio bubble selected as recommended in the Receipt Printer Setup article. Ensure that the correct printer name is displayed in the selected printer window.
  5. Click Print Test Receipt button.
  6. Follow the prompts, if any, to print the receipt.
  7. If your printer is functioning properly, a test receipt printer with some sample ticket information will print.
Clear the printer queue 
Sometimes, a "log jam" of documents can be stuck in the printer's job queue. This is one of the most common issues with printers. These can be cleared. If you have pending jobs, you will likely need to print them again once the queue is cleared. It's possible one or more jobs will print when all the documents are cleared.
  1. In Windows, go to Devices & Printers.
  2. Locate your receipt printer. It should be named EPSON TM-T88[XX] Receipt. Double-click on it.
  3. If there are several documents in the list displayed, select the Printer pull-down menu and select Cancel all documents. This will clear everything from the printer's queue.
  4. Follow Steps 1-7 from the previous section. If a test is generated successfully, your printer is functioning properly.
Restart the Print Spooler​
Occasionally, the Windows service that manages printing and printers will not function properly. It can safely and easily be restarted.
  1. Go to Windows Start.
  2. Begin a search by typing: Services.
  3. Depending on your version of Windows, you may see a result called simply Services with a gears icon or a result called View local services with a gear and check mark icon. These are the same thing. Open whichever result you get.
  4. Scroll through the list of Windows services until you find Print Spooler. If the services are not listed alphabetically, clicking on the Name header will fix that.
  5. Highlight Print Spooler once you've found it.
  6. In the left hand pane, you will either see Start the service or Restart the service. Click on whichever you option is shown. If your services windows said Start the service, there's a good chance this will fix your issue. The spooler is required to be running for jobs to print.
  7. Once it's started or restarted, attempt to generate a test receipt with your software again.
Print a Diagnostic Receipt
If there is a hardware problem or failure with the printer, a diagnostic receipt will detail information that may be helpful in finding a solution.
  1. Turn the Power off to the printer.
  2. Hold down the Feed button on top of the printer.
  3. While holding the Feed button, turn the Power button back on.
  4. A diagnostic receipt will print. Refer to the Epson User's Manual for specific error codes and instructions.
Reinstall Printer Drivers
  1. The download for the Epson drivers for all the printers we support can be downloaded from our website here.
  2. You will want to make sure to Uninstall the drivers for the printer currently installed and then restart your system before reinstalling new drivers.
  3. If reinstalling drivers does not get the receipt printing working with your software again, you will need to contact Epson for additional support.

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